Building confidence through education to respond to distress

When HBH Group identified an increasing number of residents experiencing stress and distress, they recognised the need to strengthen staff confidence and capability.

With around half of residents living with dementia mate wareware and many others experiencing cognitive impairment, the organisation partnered with the Dementia Learning Centre to deliver the Working with People Experiencing Stress and Distress programme across its four facilities.

A total of 76 staff members, including nurses, care partners, support workers and coordinators, took part in the training through a combination of onsite and virtual sessions.

For Group Manager Jasper Young, one of the programme’s greatest strengths was its practical relevance.

“What stood out most was Caroline’s way of delivering the training. It was easy to understand, easy to relate to, and she has a wealth of knowledge and experience that she could impart.”

The impact was quickly evident. Staff became more confident in recognising and responding to distress, taking a more proactive approach to preventing situations from escalating.

“The staff are starting to feel more confident in dealing with these behaviours. I’ve seen that they are much more proactive in preventing behaviours from escalating.”

Jasper also observed changes in the language staff were using and noted that learning extended beyond those who attended the sessions, with participants sharing insights and strategies with colleagues.

“The staff who attended the sessions are also guiding other staff on some of the things they learned.”

For HBH Group, the programme delivered more than knowledge. It helped build confidence, strengthen practice and support better outcomes for staff, residents and whānau.

Reach out to our Dementia Learning Centre today for more information.